Get in Touch
We’d love to hear from you! Whether you have questions about our products, want to collaborate, or just want to share your Lumé story, we’re here for it. Reach out to us, and let’s start the conversation.
Track Order
Once your order is received, we partner with Paxi as our trusted courier service to get your items to you as quickly and safely as possible. Depending on your choice, we offer either standard delivery or expedited delivery. Our customer care team will be in touch with you, providing all the details of your order, including updates and your tracking number. To ensure smooth communication, please make sure to include your contact number—preferably your WhatsApp number—so we can easily keep you informed about the status of your delivery.
Packaging & Delivery
Packaging and Delivery At Lumé, we take pride in delivering your order with care. Our eco-friendly packaging ensures your items arrive safely. Delivery Options We partner with Paxi for reliable delivery. Choose between standard or expedited shipping, and our customer care team will provide your tracking number and updates. Tracking and Updates For seamless communication, please provide your contact or WhatsApp number so we can keep you informed throughout the process. We’re committed to making your shopping experience effortless and satisfying.
FAQ Services
Frequently Asked Questions (FAQ) 1. How do I place an order? Simply browse our collection, add items to your cart, and proceed to checkout. Pay securely using your preferred method. 2. How long does it take to process and deliver my order? Orders take 7-14 days to process and deliver. We’ll keep you updated throughout the process, and our customer care team will send you tracking details as soon as your order is on its way. 3. How can I track my order? Once your order is processed, we’ll send you a tracking number via email. You can use it to track your order through our courier partner, Paxi.
Returns Policy
If you’re not satisfied, we offer easy returns within 14 days. Items must be unworn, unwashed, and in original condition with tags attached. Non-returnable Items Worn, washed, or damaged items Sale/clearance items Custom-made products How to Return Contact us at shoplume00@gmail.com or WhatsApp +27696683270 within 14 days for return instructions. Return Shipping You’re responsible for return shipping unless the item is damaged or incorrect. Refunds & Exchanges Refunds are processed to your original payment method. For exchanges, reach out to customer care. Damaged/Incorrect Items Contact us within 48 hours for a replacement or refund at no extra cost.
Find Us
30 College Road, Pietermaritzburg, Pelham, South Africa.
Support
Call: +27696683270 Email: shoplume00@gmail.com
Working hours
Mon - Fri: 08:30 - 20:00
Sat & Sun: 09:30 - 21:30
Have Any Question?
Have questions or need assistance? We’re here to help! Whether it’s about sizing, orders, or general inquiries, don’t hesitate to reach out. Your experience matters to us, and our team is ready to assist you every step of the way
Frequently Asked Questions
Browse our collection, select your desired items, and add them to your cart. Proceed to checkout, fill in your details, and choose a payment method. If you prefer another payment option, reach out to us, and we can provide our banking details for direct transfer..
We accept all major credit cards, debit cards, and payment gateways like PayPal. If you would prefer a direct bank transfer, feel free to contact us, and we will provide you with our banking details.
Due to high demand, it can take up to 7-14 days to process and deliver your order across South Africa. Rest assured, our customer care team will keep you updated throughout the entire process.
Once your order is processed and ready to be delivered, we will send you a tracking number. You can track your order through our courier partner, Paxi. For any inquiries or to receive updates, reach out to our customer care team.
We process orders quickly to get them to you as soon as possible. If you need to make any changes or cancel your order, please contact our customer care team immediately. We’ll do our best to assist you, but please note that changes may not be possible once your order has been processed.